Return Policy

Returns And Refunds Policy Qatar

When you buy from Almana & Partners we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible.

Our refund policy

If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.

 

  - Products faulty on arrival and non repairable.

  - Products are lost in deliveries.

  - Product is not repairable.

  - Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case you will have to return all the items in this offer.

  - Refund settlement will take place once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.

  - We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.

  - Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.

Personal care (Trimmers, Shavers, Hair removers, Hair dryers, Hair curler’s, Straighteners, Epilation, etc) will not be return due to Hygiene as per Qatar Law unless faulty.

  - 2 Days money back Guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries...) are still sealed, refund can be granted upon Almana & Partners  approval within 2 days after delivery. However the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.

Our refund policy

All orders will be refunded if the product is received “Faulty / damaged” or within a 2 day period if the product is found to be Faulty (Exceptions apply see electrical returns) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed. (Contact customer services for courier uplift date)

 

After the 2 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, Almana & Partners  customer support can assist in directing you to a Almana & Partners Service centre so that after sales service can be arranged. ( where applicable)

 

Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.

 

Courier delivered products

If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Call customer services  66987700  to arrange this. Please make sure courier collected products are well packaged for their return journey all outer packaging must be in the condition it was received in.

 

Major Appliances

Large products or products delivered directly by one of our service providers. To return these products call our customer services 66987700  . We'll arrange for the service provider to contact you to agree a suitable collection date.

 

Almana & Partners will not be replacing or refunding any product purchased through the eshop.almanapartners.com online, all refunds/exchange will be managed and accepted by the eshop.almanapartners.com customer services team 66987700  

or email : eshop@almanapartners.com

How to exchange or replace a product

In case of an incident where a replacement product may be required again please contact the customer services team who will arrange this in line with the Terms & Conditions for replacement and/or faulty products.

Electrical returns

We are unable to accept returns of the below mentioned item unless found defective within 2 days of receipt on imaging and recording products, these include:

  - Hard drives and USB devices

  - Software, CD DVD’s Cartridges Blank CD DVD”s

  - Laptop / desktops / net books / tablet

  - Satellite navigation systems

  - Games consoles and games.

  - Hygienic items (Hair care, dental items)

  - Smart phones / Mobiles

Grocery Return

Product

Period of Return

Fast Moving Consumable Items

Up to 2 working days

Electronics & Appliances

Up to 2 working days

Courier returns

Call customer services on 66987700   to arrange a courier collection. If you paid by card, we will refund you on the same once the quality check has been carried out at our service centres.

Charges and getting your refund

Products return due to faulty function will be returned & courier charges will be covered.

Any items return due to wrong product selection, buyer must pay for delivery & collection charges.

Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.

 

Delivery charges

If you have informed us you're going to return all of your order within two working days of receiving it due to faulty products we will refund your delivery charge in full. If you're only returning some of the products, or all of the products but after the two working day period, your delivery charge will not be refunded and further charges for uplift may apply.

Getting your refund

If a courier collects your returned product, your refund will be on the card you used to pay and will be as per the next billing cycle once we've received your returned product on Almana & Partners approval. You must also return any free or discounted products bought together as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

 

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